01
FAQ
Answers from the atelier
16 answers · 4 topics
Everything about orders, fit, care and returns. Can’t find yours? A person from the atelier replies to every message within one working day.
01
Orders & delivery
Orders leave the atelier within two working days. Portugal arrives in 1–2 days, the rest of the EU in 3–5 and the UK, US and Canada in 5–8. Every parcel is tracked.
02
Sizing & fit
03
Care & repairs
04
Returns & exchanges
Ask about a fabric, a fit or a repair. Inês and the team answer every message personally — usually the same day.